The Cleaning Works FAQs

What are your cleaners’ working hours?
The standard hours are 8:00 until 17:00, Monday to Friday, though we often do commercial properties in the evenings early mornings and weekends. If absolutely necessary though, we can try to arrange it for outside of these times.

Will I have the same cleaner every visit?
Absolutely Yes, you have the same cleaner every visit. Only when your regular cleaner is either on annual leave or sick. You will then be contacted and offered a temporary cover.

Do the cleaners bring products and equipment or do we need to provide our own?
We usually require all cleaning products and equipment to be provided by the client. This prevents cross contamination and ensures absolute cleanliness. We can supply products etc., for you at an extra charge. Our cleaners do carry some cleaning product and will only use them if you have run out of something. If this happens, you will be left a note by your cleaner on their departure reminding you to replenish your stock in time for their next visit.

How long will it take to allocate me a cleaner?
When you need someone at short notice, we will always try to get someone to you as soon as you want. Sometimes we can even manage this the same day if urgent; otherwise we can do it within a 1 week as our priority is to ensure we choose the right cleaner for your home or business.

Can I specify the day the cleaner comes?
We make every effort to meet the requirements of our clients. In the majority of cases you can specify the day. If your request cannot be met, then you will be presented with the nearest alternative options. We have high demand for work on Fridays so we will usually ask that a customer specifies alternative days to Friday.

Do you have a minimum length of visit?
Yes, we have a minimum time of two hours per visit.

Is it a problem if I have pets in the house?
If you inform us about this beforehand, we will make sure we send you a cleaner who does not mind working around animals.

Do I have to wait in for the cleaner to arrive or can I leave my key with you?
We do have a key holding policy, so the cleaners can visit while you are at work.

Do I have to do anything before the cleaning?
In order to provide high standard of service and to make the best use of your cleaning time, it’s helpful to collect or remove any toys and other household items.

What happens if we are not happy from the service?
Just give us a call and we will allocate another cleaner. If you call us within 24 hours of the service we will send the same cleaner back to re-do whatever is in question free of charge.

What if my cleaning falls on a holiday?
If your scheduled cleaning falls on your holiday, please contact us to reschedule your service and notify us 7 days in advance.

Who pays the cleaner?
You pay the cleaner and you pay us separately from the cleaner.

How long will it take to Spring Clean my home?
We know from our experience that a complete top-to-toe Spring Clean of a fairly well-kept three bedroom house can take up to 10 hours; however, we will advise you of what can realistically be achieved in the hours you choose to book when we visit you at your home to discuss your needs.

How do I pay?
Payment is usually made by bank transfer or standing order, though we do accept cheques or cash if needed. For regular cleaning, a standing order in advance will be required.

Are you insured?
Yes, our public liability insurance is up to the value of £1,000,000. We also have employers’ liability insurance up to £10,000,000, and a key holding policy.

Do I get locked into a contract?
No, for domestic cleaning we simply ask for 1 month notice and are very flexible with changing times and cancellation.

Do you clean windows?
Yes we do clean the insides of windows, but there is a height restriction on this task as we are only insured for our cleaning staff to clean at normal window height without the use of ladders (or any other instrument to increase height) and cleaning poles.

Do you have an Ironing Service?
We don’t charge extra for ironing! Your home cleaner is trained to do ironing.

Want to know more?
For a free no-obligation manager visit to assess your needs, then please contact us and we will arrange a mutually convenient time to pop along and see you.

If your question hasn’t been answered here, then you can use the Contact Form on this site.